American Society for Quality (ASQ)

Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Credential: Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Credentialing Agency: American Society for Quality (ASQ)

Renewal Period: 3 years

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process-improvement initiatives everywhere from small businesses to multinational corporations that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement. The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges. Candidate must have ten years of on-the-job experience in one or more of the areas of the CMQ/OE Body of Knowledge. A minimum of five years of this experience must be in a decision-making position. Candidate must pass a written examination.

More information can be found on the certifying agency's website.

Certified Manager of Quality/Organizational Excellence (CMQ/OE)

The following DOD Civilian Occupations provide training and/or experience that contributes to attaining this credential:

The following Federal Occupations provide training and/or experience that contribute to attaining this credential:

	Federal Occupation	Related As
	0340 Program Management Series	Other
	0341 Administrative Officer	Most
	0342 Support Services Administration	Some
	0343 Management and Program Analysis Series	Some
	0346 Logistics Management Series	Other
	0855 Electronics Engineering	Other
	0861 Aerospace Engineering	Some
	0896 Industrial Engineering Series	Some
	1670 Equipment Services	Most
	1910 Quality Assurance Series	Some
	2010 Inventory Management Series	Some
	2030 Distribution Facilities and Storage Management Series	Some
	2130 Traffic Management Series	Some
	2150 Transportation Operations	Most
	2181 Aircraft Operation Series	Other
	4749 Maintenance Mechanic	Other
	8602 Aircraft Engine Mechanic	Other

MINIMUM REQUIREMENTS

Eligibility Requirements (View Details)

Credential Prerequisite
Experience: 10 years
Education
Training
Membership
Other
Fee

Note: This credential may have multiple options for becoming eligible. Listed are the minimum requirements based on the minimum degree required. To view other options, see the Eligibility tab.

Exam Requirements (View Details)

Exam
Written Exam
Oral Exam
Practical Exam
Performance Assessment

RECERTIFICATION SUMMARY

Renewal Period: 3 years

Continuing Education
Exam
Continuing Education OR Exam
Fee
Other

AGENCY CONTACT INFORMATION

American Society for Quality (ASQ)

600 N Plankinton Avenue
Milwaukee, WI 53203

Phone: (800) 248-1946

Fax: (414) 272-1734
Email: help@asq.org

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Education and/or Experience REQUIREMENTS

Candidate must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge, including a minimum of five years in a decision-making position.

Note:

If the candidate has been certified by ASQ as a Quality Auditor, Reliability Engineer, Software Quality Engineer, or Quality Engineer, experience used to qualify for certification in these fields applies to certification as a Manager of Quality/Organizational Excellence, as long as the 10-year minimum requirement is met.
Part of the 10-year experience requirement will be waived if the candidate has completed a degree from a college, university, or technical school with accreditation accepted by ASQ, as follows (only one of these waivers may be claimed):

Diploma from a technical or trade school - 1 year waived
Associate degree - 2 years waived
Bachelor's degree - 4 years waived
Master's or doctorate - 5 years waived

Other REQUIREMENTS

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) credential has the following other requirements:

Candidate must meet the minimum expectations for a Certified Manager of Quality/Organizational Excellence as set by American Society for Quality (ASQ). Details can be obtained from the CMQ/OE page.

Written Exam

Leadership
- Organizational Structures and Culture
- Leadership Challenges
- Teams and Team Processes
- ASQ Code of Ethics
Strategic Plan Development and Deployment
- Strategic Planning Models
- Business Environment Analysis
- Strategic Plan Deployment
Management Elements and Methods
- Management Skills and Abilities
- Communication Skills and Abilities
- Project Management
- Quality System
- Quality Models and Theories
Quality Management Tools
- Problem Solving Tools
- Process Management
- Measurement - Assessment and Metrics
Customer-Focused Organizations
- Customer Identification and Segmentation
- Customer Relationship Management
Supply Chain Management
- Supplier Selection
- Supplier Performance
- Supplier Communications
- Supplier Improvement
- Supplier Certification, Partnership, and Alliances
- Supplier Logistics and Material Acceptance
Training and Development
- Training Plans
- Training Needs Analysis
- Training Materials, Development, and Delivery
- Training Effectiveness and Evaluation

Exam Preparation Resources

There are a number of resources available to help you prepare for the Certified Manager of Quality/Organizational Excellence (CMQ/OE) examination:

Best Sources

General References

Testing Information

Testing for this credential is handled by Prometric. The test centers are located in the U.S.

To find out more, use the following links on the Prometric website:

For more information on the American Society for Quality (ASQ) testing process, visit the agency website.

RECERTIFICATION