0326 - Office Automation Clerical and Assistance Series

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Federal Occupation Description

Federal Occupation Description

This series covers all positions the primary duties of which are to perform office automation work that includes word processing, either solely or in combination with clerical work, when such work is performed in the context of general office clerical support. Also included are positions that supervise work characteristic of this series when the knowledge, skills, and abilities for general office automation support work are essential requirements of the supervisory position. Positions in this series require: (1) knowledge of general office automation software, practices, and procedures; (2) competitive level proficiency in typing; and (3) ability to apply these knowledge and skills in the performance of general office support work.

For job opportunities in this series, go to the Office of Personnel Management USAJOBS website.

Other Federal Occupations

It is not uncommon for individuals in one federal occupational series to perform duties related to another series within the same federal occupational group. To find out about the certifications for another series in the GENERAL, ADMINISTRATIVE, CLERICAL, AND OFFICE SERVICES GROUP, click on that series below. Note that credentials have not yet been identified for all series – links are provided only to those series for which the identification of credentials has been completed. Additional series will be added over time.

The following certifications have been identified as most relevant to the broad duties of this federal occupational series. Please note that these credentials may not reflect all of the unique job functions that you perform within your organization. Also these credentials may require additional education, training or experience. For more information about any credential, click on the credential title below.

Compare Credential Agency Related As GI Bill® Accreditation ID
Certified Safety Professional (CSP) In DemandIs In Demand Board of Certified Safety Professionals (BCSP) otherOther GI BillGI Bill AccreditationAccreditation
Certified Administrative Professional (CAP) Is Not In Demand International Association of Administrative Professionals (IAAP) someSome   AccreditationAccreditation
Certified Records Manager (CRM) In DemandIs In Demand Institute of Certified Records Managers (ICRM) someSome    
Certified Internet Meeting Professional (CIMP) Is Not In Demand Connected International Meeting Professionals Association someSome    
Certified Mail Manager (CMM) Is Not In Demand In-Plant Printing and Mailing Association (IPMA) someSome    
Project Management Professional (PMP) In DemandIs In Demand Project Management Institute (PMI) otherOther GI BillGI Bill AccreditationAccreditation
Certified Internet Web Professional (CIW) Web Foundations Associate Is Not In Demand Certified Internet Web Professional Program (CIW) mostMost    
Certified Technology Specialist (CTS) Is Not In Demand Audiovisual and Integrated Experience Association (AVIXA) someSome GI BillGI Bill AccreditationAccreditation
Certified Associate in Project Management (CAPM) In DemandIs In Demand Project Management Institute (PMI) someSome GI BillGI Bill  
International Computer Driving License Is Not In Demand International Computer Drivers License (ICDL) US mostMost GI BillGI Bill  
IC3 Digital Literacy Certification (IC3) Is Not In Demand Certiport mostMost GI BillGI Bill  
Certified Technology Specialist- Design (CTS-D) Is Not In Demand Audiovisual and Integrated Experience Association (AVIXA) someSome   AccreditationAccreditation
Microsoft Technology Associate (MTA) Is Not In Demand Microsoft Corporation someSome GI BillGI Bill  
Certified Computer Skills Specialist Is Not In Demand American Education Certification Association (AECA) mostMost    
Adobe Certified Expert: Adobe Dreamweaver CC 2015 In DemandIs In Demand Adobe Systems Incorporated someSome    
Microsoft Office Specialist (MOS): Microsoft Office 2013 Is Not In Demand Microsoft Corporation mostMost GI BillGI Bill  
Microsoft Office Specialist (MOS): Microsoft Office 2016 Is Not In Demand Microsoft Corporation mostMost GI BillGI Bill  
Certified Records Analyst (CRA) Is Not In Demand Institute of Certified Records Managers (ICRM) someSome    

State Licenses

Some states have specific licensing requirements for the following related civilian occupations. These state licenses may require additional education, training or experience. Click on the occupation below to get more information on state requirements from the U.S. Department of Labor.

Related Civilian Private Sector Occupations

The following civilian private sector occupations are similar to the duties performed by 0326 - Office Automation Clerical and Assistance Series. These occupations may require additional education, training or experience. For more information about these occupations, click on the civilian occupation below.

Civilian Job Duties Matched Bright Outlook Registered Apprenticeship Local Salary Info
Administrative Services Managers someSome Bright OutlookBright Outlook  Registered ApprenticeshipApprenticeship  find local salaryfind local salary
Bookkeeping, Accounting, and Auditing Clerks someSome Bright OutlookBright Outlook  Registered ApprenticeshipApprenticeship  find local salaryfind local salary
Correspondence Clerks mostMost     find local salaryfind local salary
Data Entry Keyers someSome   Registered ApprenticeshipApprenticeship  find local salaryfind local salary
Database Administrators someSome Bright OutlookBright Outlook  Registered ApprenticeshipApprenticeship  find local salaryfind local salary
Executive Secretaries and Executive Administrative Assistants someSome     find local salaryfind local salary
File Clerks someSome     find local salaryfind local salary
First-Line Supervisors of Office and Administrative Support Workers someSome Bright OutlookBright Outlook    find local salaryfind local salary
Mail Clerks and Mail Machine Operators, Except Postal Service someSome   Registered ApprenticeshipApprenticeship  find local salaryfind local salary
Office Clerks, General mostMost Bright OutlookBright Outlook  Registered ApprenticeshipApprenticeship  find local salaryfind local salary
Payroll and Timekeeping Clerks someSome   Registered ApprenticeshipApprenticeship  find local salaryfind local salary
Production, Planning, and Expediting Clerks someSome   Registered ApprenticeshipApprenticeship  find local salaryfind local salary
Receptionists and Information Clerks mostMost Bright OutlookBright Outlook    find local salaryfind local salary
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive someSome Bright OutlookBright Outlook  Registered ApprenticeshipApprenticeship  find local salaryfind local salary
Word Processors and Typists mostMost   Registered ApprenticeshipApprenticeship  find local salaryfind local salary
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This is an official U.S. Navy websiteUpdated: October 16, 2019
Click here to go to Certified Administrative Professional (CAP) COOL Snapshot page.

Renewal Period: 5 years

The International Association of Administrative Professionals (IAAP), Certified Administrative Professional (CAP) credential is recommended for mid-career level office management and business administrative professionals. Administrative professionals should have basic knowledge of office systems, technology, office administration, and management, and know how to apply the principles of human relations and communications. Candidates must take an pass a written examination based on knowledge acquired by the office professional through education and reading. Candidates must have 4 years of experience of which advanced education may be used in place of some experience.

Click here to go to Certified Records Manager (CRM) COOL Snapshot page.

Renewal Period: 5 years

The Institute of Certified Records Managers (ICRM), Certified Records Manager (CRM) certification requires candidates to meet both educational and work experience certification requirements. A minimum of one year of professional records and information management (RIM) work experience is required, regardless of the level of education a candidate possesses. The minimum acceptable education is graduation from high school (completion of 12 grades) or equivalent (e.g., GED credential or equivalency diploma) in conjunction with five years of professional level RIM experience. The preferred qualifications are a college degree (four-year or bachelor’s degree) and one year of professional RIM experience. CRM candidates must pass a six-part written examination.

Click here to go to Certified Internet Meeting Professional (CIMP) COOL Snapshot page.

Credential description coming soon.

Click here to go to Certified Mail Manager (CMM) COOL Snapshot page.

Renewal Period: 5 years

In-Plant Printing and Mailing Association (IPMA), Certified Mail Manager (CMM) is for managers who have attained a high level of competence and professionalism. Candidates must have a minimum of five years of mail management experience and be currently employed in an in-plant environment. Candidates must also be able to demonstrate, through three letters of recommendation, acceptable character, ability and reputation. Candidates must pass a written exam.

Click here to go to Certified Internet Web Professional (CIW) Web Foundations Associate COOL Snapshot page.

Renewal Period: Not Renewable

Certified CIW Web Foundations Associates have validated their understanding of important technologies that affect virtually every business. This certification is ideal for all professionals who use the Internet on the job. To become a CIW Web Foundations Associate, the candidate must pass the CIW Web Foundations exam, and complete the CIW Certification Agreement. Training courses are offered but not required.

Click here to go to Certified Technology Specialist (CTS) COOL Snapshot page.

Renewal Period: 3 years

A Certified Technology Specialist (CTS) performs general technology solution tasks by creating, operating and servicing network-based AV solutions, while conducting AV management activities which provide for the best audiovisual resolutions of the client's needs, both on time and within budget. Applicants must demonstrate audiovisual knowledge and/or skills, and must agree to the terms and conditions as noted in the CTS Application, which includes agreement to the CTS Code of Ethics & Conduct. Applicants must also pass an examination.

Click here to go to Certified Associate in Project Management (CAPM) COOL Snapshot page.

Renewal Period: 5 years

The Project Management Institute (PMI), Certified Associate in Project Management (CAPM) is an entry-level certification for project practitioners. Designed for those with less project experience, the CAPM demonstrates an understanding of the fundamental knowledge, terminology and processes of effective project management. The written exam covers project management areas such as initiation, planning, executing, monitoring and controlling, closing, and professional and social responsibility. Candidates must have a high school diploma or equivalent and at least 1500 hours professional experience on a project team or 23 hours of project management education.

Click here to go to International Computer Driving License COOL Snapshot page.

Renewal Period: Not Renewable

The International Computer Driving License (ICDL) is a basic skill level certification program that validates an individual's basic computer skills training. The ICDL is composed of modules covering computer topics. The modules are vendor neutral, i.e., not linked to a particular software firm. Candidates may select any combination of modules to create a custom program. There are no education or experience requirements and training is not mandatory.

Click here to go to IC3 Digital Literacy Certification (IC3) COOL Snapshot page.

Renewal Period: Lifetime

The IC3 Digital Literacy Certification (IC3) is an entry level certification for candidates to demonstrate general computing and internet skills. The exam covers a variety of commonly used software products and Internet protocols and is ideal for beginners. The certification is relevant to any occupation requiring a general knowledge of how computers function and an ability to use word processing, spreadsheet and internet applications. There are no experience or education requirements that must be met prior to taking the IC3 exams. The IC3 Global Standard 4 (GS4) exams apply to Windows 7 and Office 2010, while the IC3 Global Standard 5 (GS5) exams apply to Windows 10 and Office 2016. Candidates must pass the three exams for either GS4 or GS5 to be certified.

Click here to go to Certified Technology Specialist- Design (CTS-D) COOL Snapshot page.

Renewal Period: 3 years

A Certified Technology Specialist- Design (CTS-D) is an AV systems designer who assesses client's needs, designs AV systems and prepares AV design documents, by coordinating and collaborating with other professionals to create AV systems that satisfy clients' requirements. Applicants must hold current certification as a general CTS; must have signature agreement to the terms and conditions including the CTS Code of Ethics and Conduct; must be in good standing with the Certification Committee; and must provide documentation verifying a minimum of two years audiovisual industry experience in audiovisual design. Applicants must also pass an examination.

Click here to go to Microsoft Technology Associate (MTA) COOL Snapshot page.

Renewal Period: Lifetime

The Microsoft Technology Associate (MTA) certification is an entry-level certification designed to help individuals take the first step toward a career as an IT professional or developer. Students, those changing careers or just starting, or those exploring a technology career are best suited towards earning an MTA certification. The next step in the Microsoft certification path is Microsoft Technology Specialist (MCTS), which requires hands-on experience with the Microsoft technology platform. There are a number of MTA exams available in the area of IT infrastructure, database or developer. Passing one exam earns the MTA certification.

Note that individuals who already have an in-depth understanding of and hands-on experience with Microsoft technologies, might want to start with a Microsoft Certified Technology Specialist (MCTS) certification or one of the Professional Series tracks. Please review the VA website to check which Microsoft exams in this certification track are eligible for GI Bill reimbursement.

Click here to go to Certified Computer Skills Specialist COOL Snapshot page.

The NCCA Certified Computer Skills Specialist credential is recommended for computer technicians who work in health care provider offices. Typical duties performed by Certified Computer Skills Specialists include administrative tasks, creating documents, editing documents, data entry, processing word documents, making newsletters, presentations and promotional material, record keeping, publishing new requested documents, managing contacts and other tasks. Applicants must be at least 18 years old, have a high school diploma or its equivalent, and completed a training program or have an approved amount of experience. This certification is renewed annually. See the agency website for more information.

Click here to go to Adobe Certified Expert: Adobe Dreamweaver CC 2015 COOL Snapshot page.

The Adobe Certified Expert: Adobe Dreamweaver CC 2015 certification focuses on both key and new features of Dreamweaver CC. Typical candidates have 2+ years’ experience working with Dreamweaver on web projects and collaborating as a web designer/developer. Candidates have responsibility for architecting a site, designing page layouts, coding pages, and styling page elements with CSS. Candidates are familiar working with JavaScript behaviors and have the ability to publish sites via FTP transfers and are knowledgeable of web standards. Candidates can create and deploy pages that display in modern browsers across all screens and devices.

Click here to go to Microsoft Office Specialist (MOS): Microsoft Office 2013 COOL Snapshot page.

Renewal Period: Lifetime

The Microsoft Office Specialist (MOS): Microsoft Office 2013 credential is an entry-level certification for individuals who wish to demonstrate expertise in using Microsoft Office programs. Key technologies include Word, Excel, PowerPoint, Access, Outlook, SharePoint and OneNote. Candidates must pass one certification exam. There are no experience requirements for this certification but Microsoft Learning recommends that a candidate have hands-on experience with the product prior to testing.

Click here to go to Microsoft Office Specialist (MOS): Microsoft Office 2016 COOL Snapshot page.

Renewal Period: Lifetime

The Microsoft Office Specialist (MOS): Microsoft Office 2016 credential is an entry-level certification for individuals who wish to demonstrate expertise in using Microsoft Office programs. Key technologies include Word, Excel, PowerPoint, Access, and Outlook. Candidates must pass one certification exam. There are no experience requirements for this certification but Microsoft Learning recommends that a candidate have hands-on experience with the product prior to testing.

Click here to go to Certified Records Analyst (CRA) COOL Snapshot page.

Credential description coming soon.

In Demand

This certification is considered in demand

GI Bill®

Reimbursement for exam fees has been approved for payment through the GI Bill. Click for external link to GI Bill licensing and certification information.

Note: GI Bill approval data is updated quarterly. For the latest information, visit the WEAMS Licenses/Certifications Search page. Make sure to select "Both" in the LAC Category Type drop-down before searching.

Click here to go to the GI Bill site.

ANSI

This credential has been accredited by ANSI. Click for external link to the ANSI web site.

ICAC

This credential has been accredited by ICAC. Click for external link to the ICAC web site.

NCCA

This credentialing program has been accredited by NCCA. Click for external link to the NCCA web site.

ABSNC

This credential has been accredited by ABSNC. Click for external link to the ABSNC web site.

IAS

This credential has been accredited by IAS. Click for external link to the IAS web site.

Some

Credential is related to some tasks associated with the duties of the rating (at least one critical task but less than 80%)

Most

Credential is directly related to most of the major duties associated with the rating (at least 80%)

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

Most – Tasks in these careers match most duties of the military job or specialty (approximately 80% or greater)
Some – Tasks in these careers match some duties of the military job or specialty (greater than 20% but less than 80%)
Bright Outlook – new job opportunities are very likely in the future for this job
Registered Apprenticeship
Click here for the external link to: My Next Move for Veterans - Administrative Services Managers
Click here for the external link to: My Next Move salary info for Administrative Services Managers
Click here for the external link to: My Next Move for Veterans - Bookkeeping, Accounting, and Auditing Clerks
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Click here for the external link to: My Next Move for Veterans - Correspondence Clerks
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Click here for the external link to: My Next Move for Veterans - Data Entry Keyers
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Click here for the external link to: My Next Move for Veterans - File Clerks
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Click here for the external link to: My Next Move for Veterans - First-Line Supervisors of Office and Administrative Support Workers
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Click here for the external link to: My Next Move for Veterans - Mail Clerks and Mail Machine Operators, Except Postal Service
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Click here for the external link to: My Next Move for Veterans - Office Clerks, General
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Click here for the external link to: My Next Move for Veterans - Payroll and Timekeeping Clerks
Click here for the external link to: My Next Move salary info for Payroll and Timekeeping Clerks
Click here for the external link to: My Next Move for Veterans - Production, Planning, and Expediting Clerks
Click here for the external link to: My Next Move salary info for Production, Planning, and Expediting Clerks
Click here for the external link to: My Next Move for Veterans - Receptionists and Information Clerks
Click here for the external link to: My Next Move salary info for Receptionists and Information Clerks
Click here for the external link to: My Next Move for Veterans - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
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Click here for the external link to: My Next Move for Veterans - Word Processors and Typists
Click here for the external link to: My Next Move salary info for Word Processors and Typists