National Healthcareer Association (NHA)

Certified Medical Administrative Assistant (CMAA)

Credential: Certified Medical Administrative Assistant (CMAA)  GI Bill resource  NCCA resource
Credentialing Agency: National Healthcareer Association (NHA)

Renewal Period: 2 years

The National Healthcare Association (NHA), Certified Medical Administrative Assistant (CMAA) is an entry-level credential for healthcare professionals who provide customer service for patients. CMAAs review and answer practice correspondence, operate computer systems to accomplish office tasks, answer calls, schedule appointments, greet patients, maintain files, update and maintain patient and other practice-specific information, and coordinate operation reports such as time and attendance. Candidates are required to complete a NHA-approved training program.

More information can be found on the certifying agency's website.

Certified Medical Administrative Assistant (CMAA)

MINIMUM REQUIREMENTS

 

Eligibility Requirements (View Details)

  • Credential Prerequisite
  • Experience: 1 year
  • Education: High School Diploma/GED
  • Training
  • Membership
  • Other
  • Fee

Note: This credential may have multiple options for becoming eligible. Listed are the minimum requirements based on the minimum degree required. To view other options, see the Eligibility tab.

Exam Requirements (View Details)

  • Exam
  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

RECERTIFICATION SUMMARY

Renewal Period: 2 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

AGENCY CONTACT INFORMATION

National Healthcareer Association (NHA)

11161 Overbrook Road
Leawood, KS  66211

Phone: (913) 661-5592

Fax: (913) 661-6291
Email: info@nhanow.com

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Candidates must possess a high school diploma or the equivalent, such as the General Education Development (GED) test or other equivalency test recognized by the candidate’s state of residency, or diploma and official transcript reflecting equivalent education as evaluated by the American Association of Collegiate Registrars and Admissions Officers for secondary education.

Option 1:

Candidates must successfully complete a training program in the health field covered by the NHA certification exam offered by an accredited or state-recognized institution or provider.

Option 2:

Candidates must have at least one (1) year of supervised work experience in the health field covered by the NHA certification exam within the past three (3) years, if date of graduation or completion from their training program is five years or more prior to the date of application.

Service members formal medical services training in the health field covered by the NHA certification exam offered by any branch of the U.S. Military fulfills the Training Program.

The Certified Medical Administrative Assistant (CMAA) credential has the following other requirements:

  • Candidate must be at least 18 years of age.
  • Candidates certified by the NHA are expected to abide by and follow the NHA Code of Ethics.

Written Exam

  • Scheduling
    • Evaluate different types of patient scheduling
    • Determine scheduling needs of the facility, as well as new and established patients
    • Follow protocol for no-show, missed, cancelled, or follow-up appointments
    • Arrange for diagnostic testing and procedures
    • Confirm future appointments
  • Patient Intake
    • Confirm demographic information with patient
    • Verify insurance information
    • Ensure forms are updated or completed
    • Prepare encounter form
    • Prepare daily charts
  • Office Logistics
    • File medical records
    • Perform financial procedures
    • Evaluate mail deliveries
  • Compliance
    • Follow HIPAA guidelines
    • Follow OSHA guidelines
    • Follow the Center for Medicare/Medicaid Services (CMS) guidelines
  • Patient Education
    • Explain the Patients’ Bill of Rights
    • Explain the patients’ insurance responsibilities
    • Explain pre- and post-instructions for testing and procedures
  • General Office Policies and Procedures
    • Perform office opening and closing procedures
    • Greet patients upon arrival
    • Apply telephone etiquette
    • Create correspondences
    • Demonstrate basic computer skills
  • Basic Medical Terminology
    • Use medical terminology to communicate with patients and physicians.
    • Recognize abbreviations and acronyms used to complete administrative duties
    • Use word parts (i.e., prefixes, roots, suffixes) to define medical terminology

Exam Preparation Resources

There are a number of resources available to help you prepare for the Certified Medical Administrative Assistant (CMAA) examination:

Testing Information

Testing for this credential is handled by PSI. The test centers are located in the U.S.

To find out more, use the following links on the PSI website:

For more information on the National Healthcareer Association (NHA) testing process, visit the agency website.

RECERTIFICATION

Certified Medical Administrative Assistant (CMAA)

Renewal Period: 2 years

The Certified Medical Administrative Assistant (CMAA) credential has the following recertification information:

  • The CMAA is renewed every 2 years; renewal requires earning continuing education units and paying a fee. More information about renewing NHA credentials is available on the NHA Renewal page.

In Demand

This certification is considered in demand

COOL Bucks

See your installation Education Service Officer for credential exam information and coordinating instructions.

COOL Summary

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COOL Summary

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COOL Summary

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COOL Summary

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Some

Credential is related to some tasks associated with the duties of the military occupation (at least one critical task but less than 80%)

Most

Credential is directly related to most of the major duties associated with the military occupation (at least 80%)

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

Promotion Points

This certification has been approved for promotion points.

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Star

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improves the MOS technical proficiency.

Skill Level

The Skill Level reflects the level, based on MOS training and/or experience, the Soldier should be the most prepared to successfully earn the credential. See the Table Legend for details about each level.

Proponent Funded

Indicates the credential may have funding through the MOS proponent. Some proponents offer credentialing opportunities in conjunction with military training and/or as part of MOS development beyond the training base.

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Navy Bucks

Credential voucher or reimbursement for credential exam, re-certification, or maintenance fee has been approved for payment through the Navy's Credential Program Office. To get a voucher request form, click 'Complete Voucher and Apply' at the top of any page.

CG Bucks

Coming Soon - Coast Guard policy regarding service member eligibility requirements to participate in the Voluntary Credentialing Program is under review with a projected release date of first quarter FY20.

Early Career

1-3 years experience; Enlisted E1 through E4

Mid Career

4-10 years experience; Enlisted E5 through E6

Late Career

10+ years experience; Enlisted E7 and Above

Early Career

1-3 years experience; Enlisted “A” School through E5

Mid Career

4-10 years experience; Enlisted E6 through E7

Late Career

10+ years experience; Enlisted E8 and Above

LaDR

This credential is recommended on the rating Learning and Development Roadmap (LaDR) for Sailors currently in the pay grade indicated on the icon, BUT MAY BE TAKEN BY SAILORS IN OTHER PAY GRADES.

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GI Bill®

Reimbursement for exam fees has been approved for payment through the GI Bill. Click for external link to GI Bill licensing and certification information.

Note: GI Bill approval data is updated quarterly. For the latest information, visit the WEAMS Licenses/Certifications Search page. Make sure to select "Both" in the LAC Category Type drop-down before searching.

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ANSI

This credential has been accredited by ANSI. Click for external link to the ANSI web site.

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ICAC

This credential has been accredited by ICAC. Click for external link to the ICAC web site.

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ABSNC

This credential has been accredited by ABSNC. Click for external link to the ABSNC web site.

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NCCA

This credentialing program has been accredited by NCCA. Click for external link to the NCCA web site.

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IAS

This credential has been accredited by IAS. Click for external link to the IAS web site.

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Low

May be difficult to attain: minimum education requirement is a Bachelor's degree, and/or minimum experience is 10 or more years.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

Medium

Moderate ease of attainment: minimum education requirement = Associate's and/or prerequisite and/or minimum experience = more than 2 years and less than 10 years of experience.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

High

Highly attainable: mimum education requirement = HS or less and/or minimum experience = 2 years or less experience and no additional requirements.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

MOS is Military Occupational Specialty
ASI is Additional Skill Identifier
WOMOS is Warrant Officer Military Occupational Specialty

Army e-learning

State-of-the art Computer Based Training available for free to the Army Workforce. Click for more information.

Click here for more information.

NKO e-learning

Credential preparation courses are provided at no cost through Navy e-Learning. Click for external link to the Navy Knowledge Online (NKO) web site, then select the “Navy e-Learning” link within the “Learning” tab to proceed to Navy e-Learning.

Bright Outlook – new job opportunities are very likely in the future for this job
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Updated: October 16, 2019
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