Cisco Systems, Inc.

Cisco Certified Network Professional Collaboration (CCNP Collaboration)

Credential: Cisco Certified Network Professional Collaboration (CCNP Collaboration)  In-Demand resource  GI Bill resource
Credentialing Agency: Cisco Systems, Inc.

Renewal Period: 3 years

The Cisco Certified Network Professional Collaboration (CCNP Collaboration) is for collaboration and unified communications network engineers who want develop advanced collaboration skills designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified communications applications, devices and networks, the Cisco CCNP Collaboration certification is a job-role focused training and certification program that will expand your skills and ability to deliver business value. Candidates must have a valid CCNA Collaboration certification or any Cisci CCIE/CCDE certification as a prerequisite. Candidates must successfully pass four exams to achieve certification.

More information can be found on the certifying agency's website.

Cisco Certified Network Professional Collaboration (CCNP Collaboration)

MINIMUM REQUIREMENTS

 

Eligibility Requirements (View Details)

  • Credential Prerequisite: Valid CCNA Collaboration certification or any Cisco CCIE/CCDE certification
  • Experience
  • Education
  • Training
  • Membership
  • Other
  • Fee

Note: This credential may have multiple options for becoming eligible. Listed are the minimum requirements based on the minimum degree required. To view other options, see the Eligibility tab.

Exam Requirements (View Details)

  • Exam
  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

RECERTIFICATION SUMMARY

Renewal Period: 3 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

AGENCY CONTACT INFORMATION

Cisco Systems, Inc.

170 West Tasman Dr.
San Jose, CA  95134

Phone: (800) 553-NETS

Contact Page

Credential Pre-requisite REQUIREMENTS

Candidate must have a valid CCNA Collaboration certification or any Cisco CCIE/CCDE certification.

Note: Candidates with a valid CCIE Collaboration or CCIE Voice certification will only be required to take and pass the 300-075 CIPTV2 exam to earn the certification.

Show Written Exam Requirements / Hide Written Exam Requirements

  • Dial Plan (25%)
    • Describe the components of a dial plan
    • Describe path selection (inbound, outbound, on-net and off-net)
    • Describe the concept of digit manipulation (regular expressions, translations and transformations)
    • Describe CUCM calling privileges, rules, and class of services (such as CSS and partitions)
    • Describe VCS calling privileges, rules, class of services (transforms, search rules, and zones)
    • Create and document a dial plan
    • Modify, analyze, and document a dial plan
    • Identify the different types of dial plans (E.164, H323, URI, and DNS, etc) and when to use them
    • Describe the interworking between the different types of dial plans
    • Test and verify the dial plan
    • Configure SIP route patterns
  • Describe the Basic Operation and Components Involved in a Call (8%)
    • Identify and analyze voice/video call flows
    • Choose the appropriate codec for a given scenario (G.711, H.264, etc.)
  • Configure an IOS Gateway (16%)
    • Configure digital voice ports
    • Configure dial-peers
    • Configure digit manipulation
    • Configure calling privileges
    • Verify dial-plan implementation
    • Identify possible functions of the CUBE
    • Configure the CUBE relevant to video
  • Configure Conferencing Device (11%)
    • Select the optimal device (single screen MCUs, IOS gateways, TelePresence server)
    • Configure the conferencing devices (single screen MCUs, IOS gateways, TelePresence server)
    • Configure Cisco TelePresence Conductor
    • Describe global conference settings
    • Configure MSE 8000 chassis, supervisor blade and media blade
  • QoS Model (8%)
    • Describe the DiffServ QoS mode
    • Describe marking based on CoS, DSCP, and IP precedence
    • Distinguish where to configure Layer 2 to Layer 3 QoS mapping
    • Describe policing and shaping
    • Justify the requirement for QoS when implementing video
  • Describe and Configure Cisco Unified Communications Manager to Support On-Cluster Calling (21%)
    • Configure a Cisco Unified Communications Manager group
    • Configure Cisco Unified Communications Manager profiles and device pools
    • Configure Cisco Unified Communications Manager templates
    • Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling
    • Describe Cisco Unified Communications Manager digit analysis
    • Configure route patterns (including SIP route patterns)
    • Configure route lists and route groups
    • Configure digit manipulation
  • Configure Media Resources (11%)
    • Describe and configure the Cisco Unified Communications Manager to support features and applications (such as conference bridges, music on hold, RSVP, transcoders, etc.)
    • Configure IP phone services
    • Describe and configure Cisco Unified Communications Manager media resources

  • VCS Control (17%)
    • Configure registration of devices
    • Explore the fundamentals of subzones
    • Describe zone plans for VCS
    • Describe and configure traversal zones
    • Describe the benefits and configuration of transforms and create call policies
    • Explore VCS searches for endpoints
    • Integrating LDAP
    • Explain DNS and SRV records and document requirements for SRV records
    • Describe how clustering and replication works and configure a cluster
    • Configure interworking with VCS
    • Configure H.323 (including gatekeeper) and SIP
    • Configure trunking
  • Collaboration Edge (VCS Expressway) (12%)
    • Identify and configure the requirements when deploying a collaboration edge
    • Establish a relationship between C/Expressway E and CUCM
    • Document and produce requirements for firewall and NAT configuration
    • Describe and implement privacy and security controls for external devices and calls
    • Describe elements in a traversal call (H.460 and Assent)
  • Configure CUCM Video Service Parameters (9%)
    • Configure DSCP
    • Configuring clusterwide parameters system QoS
  • Describe and Implement Centralized Call Processing Redundancy (10%)
    • Describe device fail over
    • Configure call survivability
    • Configure Cisco Unified Survivable Remote Site Telephony operation
    • Verify redundancy operations
  • Describe and Configure a Multi-site Dial Plan for Cisco Unified Communications Manager (17%)
    • Describe the issues with multi-site dial plans
    • Describe the differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
    • Implement trunks to VCS
    • Describe globalized call routing based on URI dial plans and ILS
    • Implement a numbering plan for multi-site topologies
  • Implement Call Control Discovery/ILS (14%)
    • Configure Service Advertisement Framework Forwarder
    • Configure Service Advertisement Framework Client Control
    • Configure Service Advertisement Framework Call Control Discovery
    • Configure URI calling
    • Configure ILS network
    • Configure Global Dial Plan Replication
  • Implement Video Mobility Features (9%)
    • Configure extension mobility, and device mobility
    • Configure unified mobility (including video)
  • Implement Bandwidth Management and Call Admission Control on CUCM (12%)
    • Configure regions
    • Implement transcoders and MTPs
    • Configure locations CAC and Enhanced CAC
    • Correlate events based on traces, logs, debugs and output of monitoring tools
    • Parse and interpret traces, logs, debugs and output of monitoring tools

  • Troubleshoot Registration Issues (15%)
    • Troubleshoot issues with endpoint registration
    • Troubleshoot issues with gateway
    • Troubleshoot CUCM and VCS registration
    • Troubleshoot database replication issues in Cisco Unified Communications Manager, VCS and Expressway
  • Troubleshoot Call Setup Issue (25%)
    • Troubleshoot intersite call setup issues
    • Troubleshoot intrasite call setup issues
    • Troubleshoot multipoint calls
    • Troubleshoot offnet call setup issues
    • Troubleshoot the dial plan
    • Troubleshoot one way audio and video
    • Troubleshoot and analyze call set up
  • Troubleshoot Call Control Discovery and ILS (15%)
    • Troubleshoot Service Advertisement Framework Forwarder issues
    • Troubleshoot Service Advertisement Framework Client Control issues
    • Troubleshoot Service Advertisement Framework Call Control Discovery issues
    • Troubleshoot URI dialing/ILS
    • Troubleshoot H.323 and SIP traces/logs/debug
  • Troubleshoot Application Issues (7%)
    • Troubleshoot Cisco Extension Mobility issues
    • Troubleshoot Cisco Unified Communications Manager Device Mobility issues
    • Troubleshoot Cisco Unified Mobility issues
  • Troubleshoot Media Resources (13%)
    • Troubleshoot conference bridges (IOS router, MCU, Telepresence server)
    • Troubleshoot transcoders
    • Troubleshoot MTP
    • Troubleshoot conferencing issues (meeting room/ad hoc conference rooms, maximum participants, and common conference wide settings)
  • Troubleshoot Call Quality Issues (13%)
    • Troubleshoot dropped calls
    • Troubleshoot audio quality issues
    • Identify general network issues related to video
    • Troubleshoot video signal quality issues
  • Troubleshooting Video Conferencing Architecture (12%)
    • Use TMS to troubleshoot systems managed by TMS
    • Troubleshoot an endpoint (logs, traces, and audio/video)
    • Troubleshoot bandwidth mis-match between endpoints and infrastructure

  • TMS (15%)
    • Describe the Operation of TMS management and functions (conference control center, reporting, etc.)
    • Use TMS to setup and establish calls
  • Provisioning (TMS) (14%)
    • Understand system components for provisioning
    • Configure the VCS and TMS to enable provisioning
  • Cisco Jabber (18%)
    • Configure Cisco Jabber on UCM/Presence
    • Configure UDS for Cisco Jabber
    • Configure VCS Control and TMS for Cisco Jabber Video for TelePresence and other Cisco Jabber clients for collaboration edge deployments
    • Explain how Presence works and its role with VCS or Expressway
    • Configure BFCP (desktop sharing)
  • Configure Cisco Unity Connection (25%)
    • Integrate Cisco Unity Connection and Cisco Unified Communications Manager
    • Configure Cisco Unity Connection system settings
    • Describe call management options
    • Configure call routing options
    • Configure Cisco Unity Connection partitions and search spaces
    • Configure account policies, subscriber classes of service, and subscriber templates
    • Import user accounts into Cisco Unity Connection
    • Configure Cisco Unity Connection video features
    • Troubleshoot Cisco Unity Connection
  • Configure Cisco Unity Express Using the GUI (10%)
    • Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
    • Configure Cisco Unity Express system settings
    • Configure call routing options
    • Configure auto attendant
    • Configure account policies, subscriber classes of service, and subscriber templates
    • Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
    • Troubleshoot Cisco Unity Express
  • Implement IM and Presence Solution (18%)
    • Describe the function and operation of Cisco Unified IM and Presence
    • Describe Cisco Unified IM and Presence solution components
    • Describe the Cisco Unified IM and Presence solution communication flows
    • Configure Cisco Unified Communications Manager for integration with Cisco Unified IM and Presence
    • Troubleshoot Cisco Unified IM and Presence

Testing Information

Testing for this credential is handled by Pearson VUE. The test centers are located in the U.S. They also have some test centers on military bases.

To find out more, use the following links on the Pearson VUE website:

For more information on the Cisco Systems, Inc. testing process, visit the agency website.

RECERTIFICATION

Cisco Certified Network Professional Collaboration (CCNP Collaboration)

Renewal Period: 3 years

The Cisco Certified Network Professional Collaboration (CCNP Collaboration) credential has the following recertification information:

Cisco Professional-level certifications (CCDP, CCNP Cloud, CCNP Collaboration, CCNP Data Center, CCNP Routing and Switching, CCNP Security, CCNP Service Provider, and CCNP Wireless) are valid for three years.

To recertify, pass ONE of the following before the certification expiration date: 

  • Pass any current 642-XXX Professional-level or any 300-XXX Professional-level exam, or
  • Pass any current CCIE Written Exam, or
  • Pass the current CCDE Written Exam OR current CCDE Practical Exam, or
  • Pass the Cisco Certified Architect (CCAr) interview AND the CCAr board review to extend lower certifications.

In Demand

This certification is considered in demand

COOL Bucks

See your installation Education Service Officer for credential exam information and coordinating instructions.

COOL Summary

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COOL Summary

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COOL Summary

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Some

Credential is related to some tasks associated with the duties of the military occupation (at least one critical task but less than 80%)

Most

Credential is directly related to most of the major duties associated with the military occupation (at least 80%)

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

Promotion Points

This certification has been approved for promotion points.

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Star

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improves the MOS technical proficiency.

Skill Level

The Skill Level reflects the level, based on MOS training and/or experience, the Soldier should be the most prepared to successfully earn the credential. See the Table Legend for details about each level.

Proponent Funded

Indicates the credential may have funding through the MOS proponent. Some proponents offer credentialing opportunities in conjunction with military training and/or as part of MOS development beyond the training base.

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Navy Bucks

Credential voucher or reimbursement for credential exam, re-certification, or maintenance fee has been approved for payment through the Navy's Credential Program Office. To get a voucher request form, click 'Complete Voucher and Apply' at the top of any page.

CG Bucks

Coming Soon - Coast Guard policy regarding service member eligibility requirements to participate in the Voluntary Credentialing Program is under review with a projected release date of first quarter FY20.

Early Career

1-3 years experience; Enlisted E1 through E4

Mid Career

4-10 years experience; Enlisted E5 through E6

Late Career

10+ years experience; Enlisted E7 and Above

Early Career

1-3 years experience; Enlisted “A” School through E5

Mid Career

4-10 years experience; Enlisted E6 through E7

Late Career

10+ years experience; Enlisted E8 and Above

LaDR

This credential is recommended on the rating Learning and Development Roadmap (LaDR) for Sailors currently in the pay grade indicated on the icon, BUT MAY BE TAKEN BY SAILORS IN OTHER PAY GRADES.

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GI Bill®

Reimbursement for exam fees has been approved for payment through the GI Bill. Click for external link to GI Bill licensing and certification information.

Note: GI Bill approval data is updated quarterly. For the latest information, visit the WEAMS Licenses/Certifications Search page. Make sure to select "Both" in the LAC Category Type drop-down before searching.

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ANSI

This credential has been accredited by ANSI. Click for external link to the ANSI web site.

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ICAC

This credential has been accredited by ICAC. Click for external link to the ICAC web site.

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ABSNC

This credential has been accredited by ABSNC. Click for external link to the ABSNC web site.

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NCCA

This credentialing program has been accredited by NCCA. Click for external link to the NCCA web site.

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IAS

This credential has been accredited by IAS. Click for external link to the IAS web site.

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Low

May be difficult to attain: minimum education requirement is a Bachelor's degree, and/or minimum experience is 10 or more years.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

Medium

Moderate ease of attainment: minimum education requirement = Associate's and/or prerequisite and/or minimum experience = more than 2 years and less than 10 years of experience.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

High

Highly attainable: mimum education requirement = HS or less and/or minimum experience = 2 years or less experience and no additional requirements.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

MOS is Military Occupational Specialty
ASI is Additional Skill Identifier
WOMOS is Warrant Officer Military Occupational Specialty

Army e-learning

State-of-the art Computer Based Training available for free to the Army Workforce. Click for more information.

Click here for more information.

NKO e-learning

Credential preparation courses are provided at no cost through Navy e-Learning. Click for external link to the Navy Knowledge Online (NKO) web site, then select the “Navy e-Learning” link within the “Learning” tab to proceed to Navy e-Learning.

Bright Outlook – new job opportunities are very likely in the future for this job
Registered Apprenticeship
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Updated: October 16, 2019
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