AXELOS

ITIL Foundation Level

Credential: ITIL Foundation Level
Credentialing Agency: AXELOS

Renewal Period: Not Renewable

The ITIL Foundation Certificate is the entry level certification which offers applicants a general awareness of the key elements, concepts, and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practice. This certification is appropriate for those who require a basic understanding or the ITIL framework, those who need understanding of how ITIL can be used to enhance IT service management within an organization, and IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program. The Foundation examination tests candidates in their ability to understand the basic concepts of ITIL, describe them, and demonstrate basic comprehension of the ITIL practices. This certification is appropriate for IT service managers or those responsible for support, delivery and management of critical IT services and systems. There are no experience or education requirements that must be met prior to taking the exam.

More information can be found on the certifying agency's website.

ITIL Foundation Level

MINIMUM REQUIREMENTS

 

Eligibility Requirements 

  • Credential Prerequisite
  • Experience
  • Education
  • Training
  • Membership
  • Other
  • Fee

Note: This credential may have multiple options for becoming eligible. Listed are the minimum requirements based on the minimum degree required.

Exam Requirements (View Details)

  • Exam
  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

RECERTIFICATION SUMMARY

Renewal Period: Not Renewable

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

AGENCY CONTACT INFORMATION

AXELOS

17 Rochester Row
London, EN  SW1P 1QT

Phone: +44 (0) 1494 458 948

Contact Page

Written Exam

The ITIL Foundation Certificate in IT Service Management is targeted towards individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization and IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program. The Foundation examination tests candidates in their ability to understand the basic concepts, describe them and demonstrate basic comprehension of the ITIL practices.

  • Service Management as a Practice
  • The ITIL Service Lifecycle
  • Generic Concepts and Definitions
  • Key Principles and Models
  • Processes
  • Functions
  • Roles
  • Technology and Architecture
  • Competence and Training

Exam Preparation Resources

There are a number of resources available to help you prepare for the ITIL Foundation Level examination:

RECERTIFICATION

ITIL Foundation Level

Renewal Period: Not Renewable

The ITIL Foundation Level credential has the following recertification information:

  • There are no recertification requirements for the ITIL Foundation certification.

Additional considerations for the ITIL Foundation Level include:

In Demand

This certification is considered in demand

COOL Bucks

See your installation Education Service Officer for credential exam information and coordinating instructions.

COOL Summary

Click to go to the COOL Summary page for this MOC.

Some

Credential is related to some tasks associated with the duties of the military occupation (at least one critical task but less than 80%)

Most

Credential is directly related to most of the major duties associated with the military occupation (at least 80%)

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

Promotion Points

This certification has been approved for promotion points.

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Star

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improves the MOS technical proficiency.

Skill Level

The Skill Level reflects the level, based on MOS training and/or experience, the Soldier should be the most prepared to successfully earn the credential. See the Table Legend for details about each level.

Proponent Funded

Indicates the credential may have funding through the MOS proponent. Some proponents offer credentialing opportunities in conjunction with military training and/or as part of MOS development beyond the training base.

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Navy Bucks

Credential voucher or reimbursement for credential exam, re-certification, or maintenance fee has been approved for payment through the Navy's Credential Program Office. To get a voucher request form, click 'Complete Voucher and Apply' at the top of any page.

CG Bucks

Coming Soon - Coast Guard policy regarding service member eligibility requirements to participate in the Voluntary Credentialing Program is under review with a projected release date of first quarter FY20.

Early Career

1-3 years experience; Enlisted E1 through E4

Mid Career

4-10 years experience; Enlisted E5 through E6

Late Career

10+ years experience; Enlisted E7 and Above

Early Career

1-3 years experience; Enlisted “A” School through E5

Mid Career

4-10 years experience; Enlisted E6 through E7

Late Career

10+ years experience; Enlisted E8 and Above

LaDR

This credential is recommended on the rating Learning and Development Roadmap (LaDR) for Sailors currently in the pay grade indicated on the icon, BUT MAY BE TAKEN BY SAILORS IN OTHER PAY GRADES.

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GI Bill®

Reimbursement for exam fees has been approved for payment through the GI Bill. Click for external link to GI Bill licensing and certification information.

Note: GI Bill approval data is updated quarterly. For the latest information, visit the WEAMS Licenses/Certifications Search page. Make sure to select "Both" in the LAC Category Type drop-down before searching.

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ANSI

This credential has been accredited by ANSI. Click for external link to the ANSI web site.

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ICAC

This credential has been accredited by ICAC. Click for external link to the ICAC web site.

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ABSNC

This credential has been accredited by ABSNC. Click for external link to the ABSNC web site.

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NCCA

This credentialing program has been accredited by NCCA. Click for external link to the NCCA web site.

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IAS

This credential has been accredited by IAS. Click for external link to the IAS web site.

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Low

May be difficult to attain: minimum education requirement is a Bachelor's degree, and/or minimum experience is 10 or more years.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

Medium

Moderate ease of attainment: minimum education requirement = Associate's and/or prerequisite and/or minimum experience = more than 2 years and less than 10 years of experience.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

High

Highly attainable: mimum education requirement = HS or less and/or minimum experience = 2 years or less experience and no additional requirements.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

MOS is Military Occupational Specialty
ASI is Additional Skill Identifier
WOMOS is Warrant Officer Military Occupational Specialty

Army e-learning

State-of-the art Computer Based Training available for free to the Army Workforce. Click for more information.

Click here for more information.

NKO e-learning

Credential preparation courses are provided at no cost through Navy e-Learning. Click for external link to the Navy Knowledge Online (NKO) web site, then select the “Navy e-Learning” link within the “Learning” tab to proceed to Navy e-Learning.

Bright Outlook – new job opportunities are very likely in the future for this job
Registered Apprenticeship
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Click here for External link to: My Next Move salary info for Administrative Services Managers
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Click here for External link to: My Next Move salary info for First-Line Supervisors of Office and Administrative Support Workers
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This is an official U.S. Navy website
Updated: October 16, 2019
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