Certified Healthcare Access Manager (CHAM)
Credential: Certified Healthcare Access Manager (CHAM)
Credentialing Agency: National Association of Healthcare Access Management (NAHAM)
Renewal Period: 2 years
The National Association of Healthcare Access Management (NAHAM) established the Certified Healthcare Access Manager (CHAM) program to promote the highest standards of patient access services through the credentialing of those working as patient access managers. Responsibilities of patient access services include: scheduling, admissions, registration, patient finance, guest relations or other related services. Candidates must have a high school diploma or GED equivalent plus 90 professional development contact hours earned within the previous two years and two years of management experience in the healthcare or finance industry.
More information can be found on the certifying agency's website.
Certified Healthcare Access Manager (CHAM)
MINIMUM REQUIREMENTS
Eligibility Requirements (View Details)
- Credential Prerequisite
- Experience: 2 years
- Education: High School Diploma/GED
- Training
- Membership
- Other
- Fee
Note: This credential may have multiple options for becoming eligible. Listed are the minimum requirements based on the minimum degree required. To view other options, see the Eligibility tab.
Exam Requirements (View Details)
- Exam
- Written Exam
- Oral Exam
- Practical Exam
- Performance Assessment
RECERTIFICATION SUMMARY
Renewal Period: 2 years
AGENCY CONTACT INFORMATION
National Association of Healthcare Access Management (NAHAM)
2025 M Street NW, Suite 800
Washington, DC 20036
Phone: (202) 367-1125
Email: info@naham.org
Education REQUIREMENTS
Candidate must have a high school diploma or GED equivalent plus 90 professional development contact hours earned within the past three years.
Option 2:Candidate must have a four-year degree from an accredited institution in healthcare, business, or related field.
Experience REQUIREMENTS
Candidate must have two years management experience in the healthcare or finance industry.
Other REQUIREMENTS
The Certified Healthcare Access Manager (CHAM) credential has the following other requirements:
- Candidate must obtain and submit the signature of one supervisor or course instructor/advisor and one CHAM certified individual.
Written Exam
-
Pre-Arrival (25%)
- Patient and Family Experience
- Admission and Transfer Services
- Scheduling
- Pre-Registration
-
Arrival (35%)
- Patient Check-in, Admission, Registration
- Patient and Family Experience
- Revenue Cycle
- Information Systems
-
Access Management (40%)
- Statistical Reporting
- Patient Experience and Management
- Professional Development and Competency
- Leadership and Management
Exam Preparation Resources
There are a number of resources available to help you prepare for the Certified Healthcare Access Manager (CHAM) examination:
RECERTIFICATION
Certified Healthcare Access Manager (CHAM)
Renewal Period: 2 years