Certified Healthcare Access Associate (CHAA)
Credential: Certified Healthcare Access Associate (CHAA)
Credentialing Agency: National Association of Healthcare Access Management (NAHAM)
Renewal Period: 2 years
The National Association of Healthcare Access Management (NAHAM) established the Certified Healthcare Access Associate (CHAA) program to promote the highest standards of patient access services through the credentialing of those working at the front lines of patient access. Responsibilities of patient access services include: scheduling, admissions, registration, patient finance, guest relations or other related services. Candidates must have a high school diploma or GED equivalent plus 30 professional development contact hours earned within the previous two years and one year in healthcare or finance industry.
More information can be found on the certifying agency's website.
Certified Healthcare Access Associate (CHAA)
MINIMUM REQUIREMENTS
Eligibility Requirements (View Details)
- Credential Prerequisite
- Experience: 1 year
- Education: High School Diploma/GED
- Training
- Membership
- Other
- Fee
Note: This credential may have multiple options for becoming eligible. Listed are the minimum requirements based on the minimum degree required. To view other options, see the Eligibility tab.
Exam Requirements (View Details)
- Exam
- Written Exam
- Oral Exam
- Practical Exam
- Performance Assessment
RECERTIFICATION SUMMARY
Renewal Period: 2 years
AGENCY CONTACT INFORMATION
National Association of Healthcare Access Management (NAHAM)
2025 M Street NW, Suite 800
Washington, DC 20036
Phone: (202) 367-1125
Email: info@naham.org
Education REQUIREMENTS
Candidate must have a high school diploma or GED equivalent plus 30 professional development contact hours earned within the previous two years.
Option 2:Candidate must have an associate degree from an accredited institution.
Experience REQUIREMENTS
Candidate must have one year of experience in healthcare or finance industry.
Option 2:Candidates that have successfully completed an accredited college program in healthcare do not have any experiential requirements.
Other REQUIREMENTS
The Certified Healthcare Access Associate (CHAA) credential has the following other requirements:
- Candidate must obtain and submit the signature of one supervisor or course instructor/advisor.
Written Exam
-
Patient Access Foundations (44%)
- Customer Experience
- Regulatory Compliance
- Revenue Cycle
- Information Systems
- Resource Management
-
Pre-arrival (31%)
- Scheduling
- Pre-registration
-
Arrival (25%)
- Patient Check-in, Admission, Registration
- Patient and Family Experience
- Bed Management
Exam Preparation Resources
There are a number of resources available to help you prepare for the Certified Healthcare Access Associate (CHAA) examination:
RECERTIFICATION
Certified Healthcare Access Associate (CHAA)
Renewal Period: 2 years