Cisco Systems, Inc.

Cisco Certified Network Associate Collaboration (CCNA Collaboration)

Credential: Cisco Certified Network Associate Collaboration (CCNA Collaboration)  In-Demand resource
Credentialing Agency: Cisco Systems, Inc.

Renewal Period: 3 years

The Cisco Certified Network Association Collaboration (CCNA Collaboration) certification is for network video engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications. There are no prerequisites for this certification. Candidates must successfully pass two exams for certification.

More information can be found on the certifying agency's website.

Cisco Certified Network Associate Collaboration (CCNA Collaboration)

MINIMUM REQUIREMENTS

 

Eligibility Requirements 

  • Credential Prerequisite
  • Experience
  • Education
  • Training
  • Membership
  • Other
  • Fee

Note: This credential may have multiple options for becoming eligible. Listed are the minimum requirements based on the minimum degree required.

Exam Requirements (View Details)

  • Exam
  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

RECERTIFICATION SUMMARY

Renewal Period: 3 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

AGENCY CONTACT INFORMATION

Cisco Systems, Inc.

170 West Tasman Dr.
San Jose, CA  95134

Phone: (800) 553-NETS

Contact Page

Show Written Exam Requirements / Hide Written Exam Requirements

  • Describe the Characteristics of a Cisco Unified Communications Solution (15%)
    • Describe the Cisco Unified Communications components and their functions
    • Describe call signaling and media flows
    • Describe quality implications of a VoIP network
  • Provision End Users and Associated Devices (24%)
    • Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Create or modify user accounts for Cisco Unified Communications Manager
    • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
    • Create or modify endpoints for Cisco Unified Communications Manager
    • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
    • Describe how calling privileges function and how calling privileges impact system features
    • Create or modify directory numbers
    • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
    • Enable end users for Cisco Unified IM and Presence
    • Verify user features are operational
  • Configure Voice Messaging and Presence (27%)
    • Describe user creation options for voice messaging
    • Create or modify user accounts for Cisco Unity Connection
    • Describe Cisco Unified IM and Presence
    • Configure Cisco Unified IM and Presence
  • Maintain Cisco Unified Communications System (10%)
    • Generate CDR and CMR reports
    • Generate capacity reports
    • Generate usage reports
    • Generate RTMT reports to monitor system activities
    • Monitor voicemail usage
    • Remove unassigned directory numbers
    • Perform manual system backup
  • Provide End User Support (24%)
    • Verify PSTN connectivity
    • Define fault domains using information gathered from end user
    • Troubleshoot endpoint issues
    • Identify voicemail issues and resolve issues related to user mailboxes
    • Describe causes and symptoms of call quality issues
    • Reset single devices
    • Describe how to use phone applications

  • Video Concepts (21%)
    • Describe the functional components of video solutions
  • Endpoint Configuration (32%)
    • Describe video product models
    • Describe environment recommendations
    • Implement desktop endpoints and surveillance cameras
    • Describe features and functions
  • Troubleshooting and Support (31%)
    • Describe troubleshooting methodologies
    • Identify endpoint issues
    • Collecting system information
    • Manage configuration
    • Implement key CLI commands
    • Monitor events and alerts
  • Conferencing Concepts (16%)
    • Describe multi-point control units
    • Describe conferencing features
    • Describe scheduling vs adhoc vs on demand features

Testing Information

Testing for this credential is handled by Pearson VUE. The test centers are located in the U.S. They also have some test centers on military bases.

To find out more, use the following links on the Pearson VUE website:

For more information on the Cisco Systems, Inc. testing process, visit the agency website.

RECERTIFICATION

Cisco Certified Network Associate Collaboration (CCNA Collaboration)

Renewal Period: 3 years

The Cisco Certified Network Associate Collaboration (CCNA Collaboration) credential has the following recertification information:

CCNA Collaboration certifications are valid for three years. To recertify, pass ONE of the following before the certification expiration date:

  • Pass any current Associate-level exam except for the ICND1 exam or
  • Pass any current 642-XXX Professional-level or any 300-XXX Professional-level exam, or
  • Pass any current 642-XXX Cisco Specialist exam (excluding Sales Specialist exams or MeetingPlace Specialist exams, Implementing Cisco TelePresence Installations (ITI) exams, Cisco Leading Virtual Classroom Instruction exams, or any 650 online exams), or
  • Pass any current CCIE Written Exam, or
  • Pass the current CCDE Written Exam OR current CCDE Practical Exam, or
  • Pass the Cisco Certified Architect (CCAr) interview AND the CCAr board review to extend lower certifications.

In Demand

This certification is considered in demand

COOL Bucks

See your installation Education Service Officer for credential exam information and coordinating instructions.

COOL Summary

Click to go to the COOL Summary page for this MOC.

COOL Summary

Click to go to the COOL Summary page for this MOC.

Some

Credential is related to some tasks associated with the duties of the military occupation (at least one critical task but less than 80%)

Most

Credential is directly related to most of the major duties associated with the military occupation (at least 80%)

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

Promotion Points

This certification has been approved for promotion points.

Click for more information.

Star

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improves the MOS technical proficiency.

Skill Level

The Skill Level reflects the level, based on MOS training and/or experience, the Soldier should be the most prepared to successfully earn the credential. See the Table Legend for details about each level.

Proponent Funded

Indicates the credential may have funding through the MOS proponent. Some proponents offer credentialing opportunities in conjunction with military training and/or as part of MOS development beyond the training base.

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Navy Bucks

Credential voucher or reimbursement for credential exam, re-certification, or maintenance fee has been approved for payment through the Navy's Credential Program Office. To get a voucher request form, click 'Complete Voucher and Apply' at the top of any page.

CG Bucks

Coming Soon - Coast Guard policy regarding service member eligibility requirements to participate in the Voluntary Credentialing Program is under review with a projected release date of first quarter FY20.

Early Career

1-3 years experience; Enlisted E1 through E4

Mid Career

4-10 years experience; Enlisted E5 through E6

Late Career

10+ years experience; Enlisted E7 and Above

Early Career

1-3 years experience; Enlisted “A” School through E5

Mid Career

4-10 years experience; Enlisted E6 through E7

Late Career

10+ years experience; Enlisted E8 and Above

LaDR

This credential is recommended on the rating Learning and Development Roadmap (LaDR) for Sailors currently in the pay grade indicated on the icon, BUT MAY BE TAKEN BY SAILORS IN OTHER PAY GRADES.

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GI Bill®

Reimbursement for exam fees has been approved for payment through the GI Bill. Click for external link to GI Bill licensing and certification information.

Note: GI Bill approval data is updated quarterly. For the latest information, visit the WEAMS Licenses/Certifications Search page. Make sure to select "Both" in the LAC Category Type drop-down before searching.

Click here for more information.

ANSI

This credential has been accredited by ANSI. Click for external link to the ANSI web site.

Click here for more information.

ICAC

This credential has been accredited by ICAC. Click for external link to the ICAC web site.

Click here for more information.

ABSNC

This credential has been accredited by ABSNC. Click for external link to the ABSNC web site.

Click here for more information.

NCCA

This credentialing program has been accredited by NCCA. Click for external link to the NCCA web site.

Click here for more information.

IAS

This credential has been accredited by IAS. Click for external link to the IAS web site.

Click here for more information.

Low

May be difficult to attain: minimum education requirement is a Bachelor's degree, and/or minimum experience is 10 or more years.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

Medium

Moderate ease of attainment: minimum education requirement = Associate's and/or prerequisite and/or minimum experience = more than 2 years and less than 10 years of experience.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

High

Highly attainable: mimum education requirement = HS or less and/or minimum experience = 2 years or less experience and no additional requirements.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

MOS is Military Occupational Specialty
ASI is Additional Skill Identifier
WOMOS is Warrant Officer Military Occupational Specialty

Army e-learning

State-of-the art Computer Based Training available for free to the Army Workforce. Click for more information.

Click here for more information.

NKO e-learning

Credential preparation courses are provided at no cost through Navy e-Learning. Click for external link to the Navy Knowledge Online (NKO) web site, then select the “Navy e-Learning” link within the “Learning” tab to proceed to Navy e-Learning.

Bright Outlook – new job opportunities are very likely in the future for this job
Registered Apprenticeship
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Click here for External link to: My Next Move for Veterans - Computer Systems Engineers/Architects
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Updated: October 16, 2019
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